Microsoft Says Workers Are Now Using Copilot AI as Much as Teams and Outlook
Microsoft reported that user engagement with its Copilot AI is now on par with its core productivity tools, Outlook and Teams. The company also noted significant growth in its agentic AI platform, with 40 million agents registered across 10,000 companies.
Why it matters
The data suggests that AI integration is becoming a primary utility in the modern workplace, validating Microsoft's massive capital expenditure on AI infrastructure.
Microsoft bet big on agentic AI, and it seems to be attracting users.
Microsoft is spending big on AI, particularly on infrastructure and new models. Adobe Stock Workers who use Microsoft software seem to be having as many conversations with Copilot AI as with real humans in Outlook and Teams, Microsoft said Wednesday during its fiscal year 2026 fourth-quarter earnings call.
“The number of conversations per [Copilot] user nearly doubled year over year,” Microsoft CEO Satya Nadella said on the call. “Average weekly engagement is on par with Outlook and Teams.”
There are over 30 million paid Microsoft 365 Copilot seats. And the way these workers are using AI is changing, too. Two months after Microsoft introduced Agent 365, a way for its business customers to build and use agentic AI, it has registered nearly 40 million agents across more than 10,000 companies, Nadella said.
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