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Times of India·3 min read·medium

Microsoft responds to customer 'complaints', tells LG to remove pop-up ads

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Microsoft responds to customer 'complaints', tells LG to remove pop-up ads
✦AI Summary

Microsoft has intervened after users reported that LG monitor drivers were automatically installing software that displayed McAfee pop-up advertisements. LG has agreed to disable these advertisements following pressure from Microsoft and user complaints.

Why it matters

This incident highlights concerns regarding bloatware and the intrusive nature of software updates on consumer hardware.

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Microsoft has responded to customer complaints over LG's Monitor App Installer. The software giant has asked the South Korean company to remove McAfee promotional pop-ups from the app. Confirming the move with a post on the microblogging site X (formerly Twitter), Pavan Davuluri, Microsoft's Executive Vice President of Windows and Devices, said LG has agreed to disable the McAfee pop-up as an immediate step after reports that the app was being installed through Windows Update on some PCs connected to LG monitors.Responding to the issue on social media, Pavan Davuluri wrote, “Thanks again for bringing this to our attention. We’ve connected with the team at LG and as an immediate next step, they have agreed to disable the McAfee pop-up from their app. We appreciate LG working with us toward a shared goal of a better experience for our mutual customers.

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