Meta’s own AI was exploited to hijack Instagram accounts
Hackers exploited a vulnerability in Meta's AI support chatbot to hijack Instagram accounts by tricking the system into changing associated email addresses. The flaw, which has since been patched, was used to compromise high-profile accounts, including those of government officials.
Why it matters
The incident underscores the security risks associated with integrating AI-driven automation into customer support systems, particularly when those systems have account-level access.
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The report is a factual account of a security vulnerability and the subsequent response by the company.
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