McDonald's sales growth has slowed. One franchisee says his stores are up double digits — and he credits these 3 things.
A long-time McDonald's franchisee in Milwaukee shares the strategies behind his stores' double-digit sales growth despite a national slowdown for the brand. He emphasizes the importance of rigorous systems, inventory control, and operational discipline learned through the company's training programs.
Why it matters
It provides a micro-level perspective on how individual franchise owners can outperform broader corporate trends through localized operational excellence.
Robert Pyles bought his first McDonald's in 1998. Mike Kemp/In Pictures via Getty Images McDonald's franchisee Robert Pyles says sales are growing at his seven restaurants in Milwaukee. McDonald's reported slowing US sales growth on its quarterly earnings call last month. Pyles, who has owned McDonald's since 1998, says these three things make his stores successful. This is an as-told-to essay based on a conversation with Robert Pyles, a pastor and McDonald's franchisee in Milwaukee. McDonald's reported its slowest US sales growth in over a year in its quarterly earnings report last month. Pyles said sales at his seven restaurants are growing. This story has been edited for length and clarity. I bought my first McDonald's in 1998. I was in the military for 15 years and started working part-time at McDonald's during that time as a crew member, later becoming a shift manager.
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