Mangaluru International Airport receives Level 5 Accreditation under ACI’s customer experience programme
Mangaluru International Airport has achieved Level 5 Accreditation under the ACI Airport Customer Experience Accreditation Programme. This recognition highlights the airport's commitment to service excellence and stakeholder collaboration in enhancing the passenger journey.
Why it matters
This accreditation serves as a global benchmark for operational quality and customer service standards within the aviation industry.
The Mangaluru International Airport has received Level 5 Accreditation under the Airports Council International (ACI) Airport Customer Experience Accreditation Programme, said to be the highest recognition in the global airport industry for customer experience management.
A release from the airport here said that the MIA has thus become the third airport within the Adani Airport Holdings Limited (AAHL) network, after Mumbai and Ahmedabad, and the second in Karnataka after Kempegowda International Airport, Bengaluru, to receive this prestigious accreditation. Only four airports in India have received this accreditation to date.
The ACI Airport Customer Experience Accreditation Programme is the aviation industry’s only global framework that provides a comprehensive assessment of how airports embed customer experience across strategy, culture, governance, operations, and service delivery.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in