Mandatory training for staff to make hospitals patient-friendly
The Kerala government has mandated soft skills and communication training for all public hospital staff, excluding doctors. This initiative aims to address frequent patient complaints regarding poor behavior and communication lapses in state-run medical facilities.
Why it matters
Improving patient-provider communication is essential for public trust and the overall quality of healthcare delivery in government institutions.
The staff in public hospitals in the State will undergo mandatory training in communication skills and people management so that hospitals become more patient-friendly and welcoming.
Health Minister K. Muraleedharan said that training will be given to all staff except doctors, from taluk hospitals to medical colleges. The Minister said that he has instructed the Principal Secretary (Health) to take up the matter and follow it through.
He clarified that the decision to make soft skills training mandatory for hospital employees was taken in the backdrop of innumerable complaints from patients and visitors regarding poor behaviour by hospital staff, communication lapses, and unsatisfactory interactions with the public.
The training will cover all employees in government medical college hospitals, district hospitals, general hospitals, women and children hospitals and taluk hospitals.
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