Mandatory training for staff to make hospitals patient-friendly
The Kerala government has mandated soft skills and communication training for all public hospital staff, excluding doctors. This initiative aims to address frequent patient complaints regarding poor behavior and communication lapses in state-run medical facilities.
Why it matters
Improving patient-provider communication is essential for public trust and the overall quality of healthcare delivery in government institutions.
The staff in public hospitals in the State will undergo mandatory training in communication skills and people management so that hospitals become more patient-friendly and welcoming.
The article reports on a government policy initiative neutrally, focusing on the stated objectives and implementation plan without editorializing.
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