Man loses so much weight employer doesn't recognize him
A ride-share driver lost significant weight to improve his health but was subsequently locked out of his driving account because the company's facial recognition software no longer recognized him. Despite his attempts to verify his identity, the company permanently closed his account.
Why it matters
This case illustrates the real-world friction and lack of human recourse when automated identity verification systems fail to account for significant physical changes in users.
A South Florida driver took a break from work to change his lifestyle and get healthier. He lost so much weight the company he drove for didn’t recognize him. When he couldn’t go back to work, he called Help Me Howard with Brandon Beyer.
Sergio Lavya has been a gamer since he was a kid.
He built a whole room in his house for machines so the entire family can enjoy.
Sergio Lavya: “We play [Nintendo] Switch as a family. Mario Kart, Super Smash Bros.”
Of course, like most of us, he has to work too.
And one of the ways Sergio makes money is as a ride-share driver.
He enjoys visiting with his passengers, even offers advice when asked and has a go-to when new parents hop in.
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