Malfunctioning pink tickets cause chaos for women commuters, bus conductors in Delhi
Women commuters in Delhi using DTC and cluster buses are facing severe disruptions due to malfunctioning Pink Saheli smart cards meant to provide free travel. The technical failures and conflicting instructions from depot managers have caused widespread confusion among both passengers and bus conductors.
Why it matters
It underscores the operational friction and public inconvenience that can arise from abrupt digital transitions in public transit welfare programs.
Malfunctioning pink tickets cause chaos for women commuters, bus conductors in Delhi left Pink Saheli smart cards were set to replace pink paper tickets across the national capital from October 1. MOORTHY RV/FILE PHOTO The Hindu https://th-i.thgim.com/public/incoming/z1a419/article71605441.ece/alternates/FREE_1200/03_Free_Bus_Ride_29_10_Del.jpg MOORTHY RV NEW DELHI, 29/10/2019. Women Passengers displaying the Pink tickets, which was issued for Free Ride in all the DTC and Cluster Buses begining today in New Delhi on October 29, 2019. Photo: R.V.Moorthy NEW DELHI Women travelling in Delhi Transport Corporation (DTC) buses are facing significant hurdles due to malfunctioning Pink Saheli smart cards, forcing many to pay a replacement fee of ₹60 for new ones. Meanwhile, DTC bus conductors remain equally confused over whether to allow women without valid smart cards to travel for free or ask them to pay, citing conflicting instructions from different depot managements.
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