Malaysia’s AI agent-powered messaging app Respond.io raises $62.5M, eyes acquisitions
Malaysian startup Respond.io has raised $62.5 million in a Series B funding round to expand its AI-powered customer conversation management platform. The company plans to use the capital to fuel growth and potential acquisitions as it scales its B2C messaging services.
Why it matters
The investment underscores the growing demand for AI-driven customer service automation in emerging markets and the shift toward messaging-first business communication.
In 2017, Respond.io set out to solve a simple problem: businesses couldn t keep up with customers who had moved to messaging apps. Today Respond, with its customer conversation management software, has become one of the tech success stories of Malaysia.
The article is a standard business news report covering funding rounds and company strategy.
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