Making the AI-powered case for legacy modernization

AI-assisted modernization can reduce the time and complexity of transforming legacy systems while creating a foundation for faster innovation, says Asifa Sherazi, CIO of health insurance at Bupa and Sanjeev Tripathi, senior VP, region head of BFSI, healthcare, and public sector at Infosys.

For years, legacy technology has been a problem companies knew they needed to solve, but one they often struggled to tackle. The cost, complexity, and risk of replacing business-critical systems could make modernization feel like a disruption to manage instead of an opportunity to pursue. But with the rise in customer expectations and the changes AI brought to the economics of software development, that calculation is changing. Bupa’s modernization of its My Bupa mobile application offers a case study in what becomes possible when a legacy migration is treated as a business transformation rather than a technology rewrite.