MAHE-SMI design & FinTech Conference: PFRDA chairperson outlines AI roadmap to redesign NPS onboarding
The PFRDA is integrating AI into the National Pension System to simplify onboarding and provide personalized financial guidance. The initiative includes a new multilingual advisory platform and a bundled pension-health insurance product called NPS Swasthya.
Why it matters
This represents a significant shift toward AI-driven public service delivery in India's financial sector, aiming to increase accessibility and financial inclusion.
Srishti Manipal Institute of Art, Design and Technology (SMI), a constituent unit of the Manipal Academy of Higher Education (MAHE), Institution of Eminence Deemed-to-be University, concluded a two-day international conference on design-led innovation for inclusive, secure and sustainable financial systems at the MAHE Bengaluru campus.
The conference, titled “Design-Led Innovation to Foster FinTech Ecosystem in Emerging Economies,” brought together policymakers, regulators, industry leaders, researchers, entrepreneurs, academicians and students to discuss financial inclusion, digital payments, Artificial Intelligence (AI) driven financial services, green fintech, entrepreneurship and innovation-led policymaking.
Delivering the inaugural address, S.Raman, Chairperson, Pension Fund Regulatory and Development Authority (PFRDA), announced that PFRDA is developing an AI-powered, explainable pension advisory platform to provide personalised financial guidance. He said the platform could eventually be expanded to insurance and securities, making trusted financial advice more accessible to citizens.
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