Maharashtra FDA resolves 72% of 13,857 complaints in three months; AI filters out over 11,000 invalid submissions
The Maharashtra Food and Drug Administration has successfully resolved over 70% of consumer complaints through a new online portal. An AI-driven screening system has further improved efficiency by filtering out thousands of invalid or irrelevant submissions.
Why it matters
This demonstrates the practical application of AI in government administration to streamline public services and improve regulatory oversight of food safety.
Maharashtra FDA resolves 72% of 13,857 complaints in three months; AI filters out over 11,000 invalid submissions left Maharashtra Food and Drug Administration Commissioner Tukaram Mundhe. PTI PTI https://th-i.thgim.com/public/incoming/uid4id/article71590930.ece/alternates/FREE_1200/PTI09_29_2026_000343B.jpg - **EDS: SCREENGRAB VIA PTI VIDEOS** Mumbai: Maharashtra Food and Drug Administration Commissioner Tukaram Mundhe addresses a press conference, in Mumbai, Tuesday, Sept. 29, 2026. (PTI Photo) (PTI09_29_2026_000343B) Pune records highest number of grievances, while complaints against dark stores and quick-commerce platforms rise Mumbai The Maharashtra Food and Drug Administration (FDA) received 13,857 complaints through its online grievance redressal portal in the three months since its launch on July 14, resolving 71.8% of them. Separately, an artificial intelligence (AI)-based screening system rejected 11,491 submissions at the initial stage, filtering out grievances deemed invalid, misleading or outside the department’s jurisdiction.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in