Made to share blanket with stranger on train, commission orders Railways to pay Rs 25,000
A Delhi consumer commission has ordered Northern Railway to pay Rs 25,000 in compensation to a passenger who was forced to share a single blanket and pillow with a stranger while traveling on an RAC ticket. The commission ruled that the railway failed to provide adequate service despite charging full fare, violating its own 2009 bedroll policy.
Why it matters
This case underscores consumer rights in public transportation and the legal accountability of state-run services for service deficiencies.
NEW DELHI: A Delhi consumer commission has ordered Northern Railway to pay compensation to a passenger who was made to share a single blanket and pillow with a stranger while travelling on an RAC ticket, holding that the railways had failed to provide the promised bedding despite charging the full fare.The District Consumer Disputes Redressal Commission (South-II), in its July 10 order, held the Railways guilty of deficiency in service after finding that it had violated its own 2009 circular on providing bedrolls to RAC passengers.Why was the passenger made to share a blanket?According to the commission's order, the complainant had booked an RAC ticket from Prayagraj to Delhi on the Humsafar Express for travel on October 28, 2022.
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