Lenovo confirms Legion Go issues after gamers report bricked devices
Lenovo has acknowledged that a faulty BIOS update is causing some Legion Go handheld gaming devices to become unresponsive. The company has pulled the update and advised users to contact support, though clarity on free repairs for out-of-warranty devices remains inconsistent.
Why it matters
This issue highlights the risks of firmware updates in consumer electronics and the importance of clear corporate policies regarding hardware failure and warranty support.
When a company’s software update turns your computer into a useless brick, should fixes be free? Framework, the modular computer startup, apparently thinks so. But it’s not clear that computing giant Lenovo will go that far.
Three weeks after a Redditor presented a nearly $300 repair bill for their handheld gaming PC — among other reports of damage and high repair bills — the company is breaking its silence. It says, in short: try holding down the power button longer, and if that fails, contact customer support.
Here’s the statement Lenovo provided to The Verge, via communications director Jeff Witt:
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