KSTDC rolls out SOPs to standardise operations and enhance guest experience at Mayura hotels
The Karnataka State Tourism Development Corporation (KSTDC) has introduced standardized operating procedures (SOPs) for its Mayura hotel chain to improve service quality. The initiative includes comprehensive staff training programs focused on hospitality, safety, and food handling.
Why it matters
Standardization in state-run hospitality services is essential for boosting tourism and ensuring consistent guest experiences across diverse locations.
In order to streamline the working process in budget and premium Mayura hotels owned by Karnataka State Tourism Development Corporation across the State, officials have released Standard Operating Procedures (SOP) to be followed by employees working there.
These SOPs aim to enhance the experience of visitors and are used to train staff working in the front office, kitchen, sales, marketing and other areas of hospitality.
A senior official from KSTDC said, “We have framed separate SOPs for kitchen, sales and marketing, housekeeping, safety and security, front office and serving food and beverages. At present, the staff members working at Mayura hotels already follow a set of rules, whether they are working in the kitchen, front desk or housekeeping. However, these SOPs will help us streamline the procedures and train our new staff members.”
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