KP launches complaint cell, helpline 1992 for public grievances
The Khyber Pakhtunkhwa government in Pakistan has launched a new complaint cell and a dedicated helpline, 1992, to address public grievances. The initiative aims to improve government transparency and accountability by providing a direct channel for citizen feedback.
Why it matters
This represents an effort to modernize public service delivery and increase government responsiveness in the region.
Peshawar - Khyber Pakhtunkhwa Special Assistant to the Chief Minister for Home and Tribal Affairs Tariq Saeed Marwat on Wednesday inaugurated a Complaint Cell and its dedicated helpline, 1992, to facilitate the timely redressal of public grievances.
The facility has been established by the Home and Tribal Affairs Department to receive complaints, suggestions and grievances concerning the department and its attached institutions.
Senior officers and officials of the department attended the inauguration ceremony. Deputy Director Home and Tribal Affairs Rafaqat Khan briefed the special assistant on the cell's operational framework, scope and complaint-management system.
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Officials said the department had formally notified the establishment of the Complaint Cell. Members of the public may lodge complaints through helpline 1992, telephone number 091-9214941, email, written applications and other officially approved communication channels.
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