Kochi airport launches robot for enhanced passenger assistance and cultural promotion
Cochin International Airport has deployed a robot to assist passengers with directions, flight information, and cultural education. The initiative aims to modernize airport services while promoting Kerala's traditional art forms.
Why it matters
It demonstrates the integration of robotics and AI into public infrastructure to improve user experience.
Cochin International Airport Limited (CIAL) has introduced robotic assistance as part of its efforts to enhance passenger services and convenience.
In the first phase, a passenger assistance robot has been deployed at Kalangan, the art museum located in the domestic security hold area. CIAL managing director S. Suhas inaugurated the service. The robot was developed for CIAL by Pune-based Kinetics Robotics.
The robot welcomes passengers, provides directions and real-time flight information, and guides them to boarding gates and other airport facilities. Passengers can also interact with it for travel-related assistance, including details on CIAL services, flight schedules, and gate numbers.
It will additionally promote Kerala’s cultural heritage by offering information on traditional art forms such as Kathakali and Ottanthullal, as well as the sculptures and artworks displayed at Kalangan. Passengers will be directed to the relevant exhibits.
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