Just Let Me Write Digits
A user details their struggle with the Swiss government's AGOV digital identity system, specifically highlighting a frustrating UI bug that prevented them from entering verification digits. The piece uses this experience to discuss broader concerns regarding digital identity, accessibility, and government reliance on specific platforms.
Why it matters
As governments move services online, poor UI design and rigid digital identity requirements can create significant barriers to essential civic participation.
Digital identities and what they mean for the web have become a hot topic of discussion in the last few years. They have also brought many controversies: age verification laws and what they mean for online anonymity , Wikipedia potentially having to verify the identify of its users in the UK, the reliance on official iOS and Android operating systems as mandatory form factors for digital identity wallets , not to mention what these inter-dependencies mean when your US digital accounts are cancelled for being a judge at the International Criminal Court .
The article is a personal technical account of a software bug and its implications for digital governance.
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