Jaipur resort told to refund 85% of Rs 10 lakh after wedding cancelled
A consumer commission in Jaipur ordered a luxury resort to refund 85% of a booking fee after a wedding was cancelled. The commission ruled that the resort could not retain the full advance without proving that the cancellation caused an equivalent financial loss.
Why it matters
This ruling sets a precedent for consumer rights in the hospitality industry, emphasizing that cancellation policies must be reasonable and evidence-based.
A district consumer commission has directed Buena Vista Luxury Garden Spa Resort in Jaipur to refund Rs 8.5 lakh to a man after his daughter's wedding was cancelled. The commission held that the resort could not keep the entire Rs 10 lakh advance by relying on a 100 percent cancellation charge without proving the actual loss it suffered. It allowed the resort to retain Rs 1.5 lakh towards booking-related expenses and possible loss. The order was passed on August 18, 2026.What was the dispute over the wedding resort booking?According to the commission order, Pardeep Gupta had booked Buena Vista Luxury Garden Spa Resort in Jaipur for the wedding functions of his daughter, Annie Gupta, scheduled from November 20 to November 22, 2024. Gupta said he had never personally visited the resort and had booked it on the basis of its goodwill.
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