iTax locks out many ahead of tax filing deadline
Kenyan taxpayers are facing significant technical difficulties accessing the KRA's iTax portal as the annual filing deadline approaches. Experts are calling for system upgrades to handle the predictable surge in traffic.
Why it matters
Systemic failures in government digital infrastructure can lead to unfair penalties for citizens and erode trust in public service delivery.
A section of taxpayers on Monday struggled to log into the Kenya Revenue Authority's (KRA) online tax filing platform, iTax, as thousands rushed to submit their mandatory annual income tax returns ahead of the June 30 deadline to avoid penalties.
The article balances the frustration of taxpayers with the perspective of industry experts regarding system scalability.
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