iPhone 18 Pro Max can’t call or text on AT&T? Apple will replace it for free
Apple has confirmed that a small number of iPhone 18 Pro Max devices on the AT&T network are experiencing permanent cellular service loss. While software updates can prevent the issue, affected users must receive a free hardware replacement from Apple.
Why it matters
This highlights the risks of critical hardware-software integration failures in modern mobile devices and the resulting consumer support burden.
Tech > Services & Software > Operating Systems > Mobile OS > iOS
Some iPhone 18 Pro Max phones on AT&T are stuck in SOS mode. Two updates can prevent it, but affected phones need replacing.
Kerry Wan/ZDNET ZDNET’s key takeaways Some iPhone 18 Pro Max users on AT&T are losing cellular service. Apple said two updates can help prevent the issue. Affected phones require a free hardware replacement. If your iPhone 18 Pro Max has lost service on AT&T and is unable to make calls, send texts, or even use mobile data, two new software updates won’t be enough to get it working again. But Apple will replace the phone for free.
A couple of weeks ago, iPhone 18 Pro Max owners on AT&T began reporting they had lost cellular service. AT&T initially directed customers to install iOS 27.0.1 “immediately,” warning the problem could prevent calls to 911.
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