IndiGo ordered to pay Rs 67,713 to passenger after denying him boarding
A Delhi district commission ordered IndiGo to compensate a passenger after the airline denied him boarding despite a flight delay. The commission ruled that the airline failed to provide sufficient evidence that the passenger missed the check-in deadline.
Why it matters
The ruling reinforces consumer rights in the aviation sector, emphasizing the burden of proof on airlines when denying boarding to passengers.
NEW DELHI: A Delhi district commission has directed IndiGo to refund Rs 12,713 to a passenger who was denied boarding despite reaching the airport after the airline had delayed his flight, observing that the airline failed to provide evidence to support its claim that check-in had closed. The order was passed on August 31, 2026.Why IndiGo denied boarding to the passenger?According to the commission order, the passenger had booked an IndiGo flight from Delhi to Bengaluru scheduled for February 3, 2019.
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