IndiGo ordered to pay Rs 60K after passenger misses flight over missing terminal details

NEW DELHI: A Chhattisgarh district consumer commission, in an order dated July 21, held IndiGo liable for deficiency in service after a passenger missed his flight because neither his ticket nor the SMS informing him of a revised departure time mentioned the terminal from which the flight would depart. Holding that the airline failed to provide complete information to the passenger, the commission directed it to pay Rs 60,000 as compensation, litigation costs and damages for mental agony.Why did the passenger approach the consumer commission?According to the commission's order, complainant Amitesh Pathak had booked return tickets for himself and his family from Delhi to Raipur for March 31, 2015, after a vacation. The family paid Rs 13,161 for the tickets. Before the journey, the airline informed him through an SMS that the flight's departure time had been advanced from 5.50 pm to 5.35 pm.