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Times of India·3 min read·medium

IndiGo offers crisis management plan to settle CCI probe into flight disruption case

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IndiGo offers crisis management plan to settle CCI probe into flight disruption case
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IndiGo has proposed a crisis management plan to the Competition Commission of India to settle an investigation into flight disruptions. The airline suggests creating a passenger grievance mechanism and surrendering airport slots during emergencies.

Why it matters

This case sets a precedent for how major airlines are held accountable for operational failures and passenger rights in the Indian aviation market.

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India's largest airline IndiGo has proposed a series of commitments, including setting up a crisis management group, creating a dedicated passenger grievance mechanism and temporarily handing over airport slots during major disruptions, in a bid to address anti-competitive concerns raised by the Competition Commission of India (CCI).The commitments come as the airline faces a CCI investigation over alleged unfair business practices following the large-scale flight disruptions in December 2025 that affected more than three lakh passengers.Under the Competition Commission of India's commitment regulations, the watchdog has invited public comments on IndiGo's proposals.If the commitments are accepted after the consultation process, the ongoing anti-trust investigation can be closed without a final finding of wrongdoing.The CCI has temporarily paused its investigation until the public consultation and assessment process is completed, according to news agency PTI.What IndiGo has proposedAs part of its commitments, IndiGo has proposed constituting a Crisis Management Group (CMG) comprising…

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