I took Vinted to court to get my money back
A Vinted user took legal action against the platform after being unable to access nearly £6,000 in sales revenue due to a failed verification process. The case highlights growing frustrations among professional sellers regarding the platform's automated support systems.
Why it matters
The incident raises concerns about the reliability of digital marketplaces for small business owners and the adequacy of customer support.
Image source, Mali Osmelak Image caption, Mali Osmalek says she was stuck in a cycle of automated responses from Vinted
Mali Osmelak never imagined that selling clothes on Vinted would end with a court claim to recover almost £6,000.
She started trading on the platform to earn an income while managing Crohn's disease and caring for her four-year-old daughter.
But when she became a professional seller in March, she was unable to complete Vinted's verification process, leaving thousands of pounds inaccessible in her Vinted wallet. After several weeks of trying to resolve the issue, Mali took legal action.
Vinted says sellers may be asked to complete verification checks to comply with legal and regulatory requirements and 98% of transactions are completed smoothly without needing help from its support team.
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