'I still struggle': Landlady recalls Saudi man who brought 9/11 hijackers to her office

Holly Ratchford, who managed a residential complex in California's San Diego where two of the 9/11 hijackers lived, has spoken publicly for the first time about her encounters with Saudi national Omar al-Bayoumi, who is accused of helping the two men before the attacks.Speaking to the BBC, Ratchford said she still struggles to reconcile the friendly man she knew with the allegations surrounding him. “It's almost impossible for me to wrap my head around who he said he was, and who he really is. I still struggle with that,” she said.Bayoumi moved with his family into Parkwood Apartments in September 1999 and soon became a regular at Ratchford's pool parties. She described him as “always so bubbly and smiling” and “very, very friendly”.In February 2000, Bayoumi brought two men, Nawaf al-Hazmi and Khalid al-Mihdhar, to Ratchford's office seeking an apartment.