I preferred flying Delta until I tried United's Starlink WiFi. It felt almost magical.
A frequent traveler and Delta loyalist explains his decision to switch to United Airlines after experiencing the high-speed connectivity provided by Starlink. He emphasizes that reliable in-flight internet is his top priority for work productivity.
Why it matters
This highlights how technological infrastructure, specifically satellite internet, is becoming a primary competitive differentiator for airlines in the business travel market.
Kenny Totten is a loyal customer of Delta Air Lines who has changed his flying habits due to United Airlines' use of Starlink on flights. Courtesy of Kenny Totten Kenny Totten is the cofounder of a travel startup and travels for work 15 to 20 times a year. He has had Delta's Diamond Medallion status for seven years and been a SkyMiles member for 14 years. He switched to flying United due to Starlink on United flights and having his status matched. This as-told-to essay is based on a conversation with Kenny Totten, a 38-year-old founder based in Orlando. The following has been edited for length and clarity. I've been a Delta SkyMiles member for the last 14 years, and I've had Delta's Diamond Medallion status — their highest loyalty tier — for the past seven years.
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