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Business Insider·4 min read·easy

I knew caring for my 88-year-old mom would be hard. I didn't expect to spend so much time on tech support.

I knew caring for my 88-year-old mom would be hard. I didn't expect to spend so much time on tech support.
✦AI Summary

A daughter shares her personal struggle with managing the digital lives and security credentials of her aging mother. She highlights how modern security measures like two-factor authentication create significant barriers for elderly individuals.

Why it matters

It highlights the 'digital divide' and the hidden administrative burdens placed on caregivers as essential services move exclusively online.

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The author said handling passwords and other tech support for her aging mother has become a time-consuming responsibility. Courtesy of Carissa Tozzi. My mom was fiercely independent into her 80s, but recently moved into an assisted living facility. I didn't anticipate how helping her manage her digital life would be such a big part of her care. Two-factor authentication has left my mom unable to manage her accounts on her own. I really didn't know what caring for an aging parent would be like. After my father died, my mother continued living alone in New York City. She was in her mid-80s and fiercely independent. She managed all her finances, doctor appointments, and dinner dates with her new boyfriend. She loved her apartment, her lifestyle , her friends, and her iPhone 16, and had no interest in ever leaving. Then her health declined dramatically.

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