I knew caring for my 88-year-old mom would be hard. I didn't expect to spend so much time on tech support.
A daughter shares her personal struggle with managing the digital lives and security credentials of her aging mother. She highlights how modern security measures like two-factor authentication create significant barriers for elderly individuals.
Why it matters
It highlights the 'digital divide' and the hidden administrative burdens placed on caregivers as essential services move exclusively online.
The author said handling passwords and other tech support for her aging mother has become a time-consuming responsibility. Courtesy of Carissa Tozzi. My mom was fiercely independent into her 80s, but recently moved into an assisted living facility. I didn't anticipate how helping her manage her digital life would be such a big part of her care. Two-factor authentication has left my mom unable to manage her accounts on her own. I really didn't know what caring for an aging parent would be like. After my father died, my mother continued living alone in New York City. She was in her mid-80s and fiercely independent. She managed all her finances, doctor appointments, and dinner dates with her new boyfriend. She loved her apartment, her lifestyle , her friends, and her iPhone 16, and had no interest in ever leaving. Then her health declined dramatically.
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