'I just wanted to give up': Disabled patients face Medicaid denials from IT errors
A Michigan woman was denied Medicaid benefits due to an IT error in a system managed by the consulting firm Deloitte. Investigations reveal that Deloitte's automated systems in multiple states have caused similar coverage denials for vulnerable populations.
Why it matters
Highlights the systemic risks and accountability issues when private consulting firms manage critical government safety-net infrastructure.
Marie Noon takes eight medications a day. One keeps her heart rate from spiking to avoid a stroke. One prevents debilitating headaches. Another ensures she doesn't retain excess fluid.
More than a decade ago, Noon said, she was diagnosed with adult-onset Still's disease, a rare type of inflammatory arthritis that can cause rashes, debilitating pain, and fevers. The disease upended her life.
She had been living a typical suburban life in Michigan, shuttling her two kids to activities like cheerleading, choir practice, and track. She was active in the PTA. She managed a bank.
She went from that to crawling to the bathroom because she was in so much pain, "just crying all day long" from being so sick.
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