I had to crawl on my hands and knees to get off train, says disabled woman
A disabled woman was forced to crawl off a Great Western Railway train after staff failed to provide a promised ramp. The rail operator has apologized, admitting to multiple failures in providing necessary accessibility assistance.
Why it matters
This incident highlights ongoing systemic failures in public transport accessibility for disabled passengers, sparking debates about corporate accountability and service standards.
Image source, Phoebe Tesoriere Image caption, Phoebe Tesoriere has spent almost nine months "fighting to get an answer" from Great Western Railway
A wheelchair user was left in tears as she crawled on her "hands and knees" through a train after being told a ramp could not be used to help her off.
Phoebe Tesoriere, 24, who lived in Caerphilly at the time, was on a Great Western Railway (GWR) train from London Paddington to Bath Spa when it happened.
Her family spoke to the assistance desk and were taken to the only designated wheelchair space on the train. Phoebe said she was assured a ramp and assistance would be waiting, but was told she was in a carriage beyond the platform and could not get off.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in