Hyderabad airport bags three ACI World recognitions for passenger experience
Rajiv Gandhi International Airport in Hyderabad has received three major recognitions from the Airports Council International for its passenger experience and accessibility. These awards acknowledge the airport's integration of customer-centric strategies and inclusive travel facilities.
Why it matters
International accreditation for airport infrastructure and service quality is a key indicator of a region's economic development and global connectivity.
Hyderabad’s Rajiv Gandhi International Airport (RGIA) has received three recognitions from Airports Council International (ACI) World for its passenger experience, accessibility and service standards.
The airport was awarded ACI Airport Customer Experience Accreditation Level 5, the highest level under ACI World’s customer experience framework. The accreditation recognises airports that have integrated customer experience into their strategy, organisational culture, operations, innovation and engagement with stakeholders.
Hyderabad airport also received ACI Accessibility Enhancement Accreditation Level 2 for its efforts to provide an inclusive and seamless travel experience for passengers with reduced mobility and other accessibility needs.
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