How AI could help make your furniture delivery headaches go away

Courtesy of Sundays The furniture company Sundays uses Cartage AI to enhance delivery with Wilson, an AI logistics tool. Wilson automates Sundays' logistics, improving customer service and reducing manual tasks. AI-driven logistics save Sundays hundreds of hours, boosting strategic work and customer focus. After weeks of waiting, your dream couch finally arrives at your home, only for you to miss the delivery window. There was no update on when the couch would arrive, and customer service says they can't see where your large, expensive purchase is or when a redelivery attempt might be made. This frustrating customer experience is one that Sundays, a direct-to-consumer furniture brand, is trying to prevent with the help of AI. Product delivery is core to Sundays' business; they offer free white-glove service for all large-parcel orders, Moe Samieian Jr., the company's cofounder, told Business Insider.