Hero bike battery changed 3 times, still faces issues; court orders Rs 25,000
A consumer commission in India has ordered a motorcycle dealer to compensate a customer after a new bike suffered from persistent mechanical and electrical issues. Despite multiple service attempts and part replacements, the problems remained unresolved, leading to a ruling in favor of the consumer.
Why it matters
The case highlights consumer protection rights regarding defective goods and the legal recourse available when manufacturers fail to honor warranties.
NEW DELHI: A motorcycle owner who complained of recurring engine, pickup, braking and electrical problems despite more than seven service visits has won compensation from a district consumer commission. The commission directed the dealer and service centre to inspect and repair the bike and pay Rs 15,000 for inconvenience and mental agony, besides Rs 10,000 towards litigation costs.What problems did the customer report?According to the commission order, Nethi Radha Krishna bought a Hero Glamour BS6 motorcycle in September 2021. He told the commission that the bike started giving trouble from the date of purchase and the problems continued despite repeated servicing.The complaints included inconsistent pickup, jerking while changing gears, the engine stopping while riding, abnormal sounds, battery problems, poor mileage and braking issues. He said the battery had also been changed three times.The customer alleged that more than seven periodic services failed to resolve the problems.
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