Healthcare goes digital: When doctors go behind the app wall, who gets left behind?

What if your phone becomes the first thing you need to see a doctor?As healthcare increasingly moves from hospital counters and paper records to apps and online portals, access to care is becoming closely tied to access to technology.For many patients, digital healthcare can mean quicker consultations, easier access to medical records and fewer trips to hospitals. But for others, particularly older people, rural communities, low-income families and those with limited digital literacy, the shift can add another layer of difficulty.The problem is not simply whether a person owns a smartphone.