Health WhatsApp chatbot service to be launched on pilot basis
The Health Department is launching 'NalamAI', a WhatsApp-based chatbot, to streamline outpatient appointment bookings at Rajiv Gandhi Government General Hospital. The pilot program aims to improve public access to healthcare services.
Why it matters
Digital health initiatives like this can significantly reduce wait times and improve administrative efficiency in public healthcare systems.
The Health Department is set to introduce “NalamAI”, a WhatsApp chatbot service, on a trial basis, to improve public access to government healthcare services including outpatient appointment booking. The service will be implemented on a pilot basis at the Department of Respiratory Medicine at Rajiv Gandhi Government General Hospital starting on Wednesday.
The article provides factual information about a government service launch without editorializing.
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