He bought an SUV for Rs 13.69 lakh; gets Rs 10.99 lakh refund + interest over issues
The Kurnool District Consumer Disputes Redressal Commission ordered a car manufacturer to refund a customer for a defective diesel SUV. The vehicle suffered from recurring DPF issues despite multiple repair attempts under warranty.
Why it matters
This case reinforces consumer rights regarding defective products and the accountability of manufacturers for recurring mechanical failures.
Buying a car is a dream, but what if you repeatedly face issues after purchase? In one such case the Kurnool District Consumer Disputes Redressal Commission has asked the car manufacturer to reimburse an amount to the car buyer along with an interest payment.The Kurnool District Consumer Disputes Redressal Commission has directed the car manufacturer and its dealer to refund the ex-showroom price of a diesel car to its owner after the vehicle was found to have developed recurring diesel particulate filter (DPF) problems.What the case is aboutA man in Andhra Pradesh, purchased a BS6-compliant Kia Sonet diesel car in 2022. He paid Rs 13.69 lakh for the vehicle. The manufacturer's warranty remained valid until 2025. Ravindranath also opted for an extended warranty, taking the coverage period up to 2027.After some time, the car began developing repeated DPF-related problems.
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