Hackers hijacked Instagram accounts by tricking Meta AI support chatbot into granting access
Instagram accounts were compromised after hackers exploited a vulnerability in Meta's AI-powered support chatbot. The attackers tricked the bot into resetting passwords without requiring access to the victims' original email addresses.
Why it matters
This incident highlights the security risks associated with automating customer support through AI, as attackers can manipulate bots to bypass standard account recovery protocols.
Instagram has resolved a security issue that allowed several users’ accounts to get hacked. The attack appeared to rely on tricking Meta s own AI-powered support chatbot into granting access to a victim s account.
The article reports on a technical security failure using factual, neutral language without political framing.
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