Garbage, potholes top 7.81 lakh complaints on GBA’s Sahaaya portal
The Greater Bengaluru Authority's Sahaaya portal received over 7.81 lakh complaints between 2023 and 2026, primarily regarding garbage collection and road maintenance. While many issues were resolved, coordination problems between civic agencies continue to cause delays.
Why it matters
The data highlights the challenges of urban governance and the effectiveness of digital grievance redressal systems in rapidly growing cities.
Garbage piling up on streets, pothole-ridden roads and electricity-related issues were among the most common complaints raised by Bengalureans on the Sahaaya portal, with more than 7.81 lakh grievances being registered between January 2023 and June 13, 2026.
The article relies on municipal data and official statements to report on civic infrastructure performance.
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