Framework is giving some customers a RAM refund
Framework is issuing partial refunds to customers who purchased Laptop 13 Pro units at higher RAM prices following a recent drop in component costs. The company is also offering existing pre-order customers the option to upgrade their memory configurations at the new, lower rates.
Why it matters
This move highlights a rare instance of consumer-friendly pricing transparency in the hardware industry during volatile supply chain conditions.
In a “rare, positive update” amid the ongoing component shortage, Framework is lowering its RAM prices for some buyers of the Laptop 13 Pro — at least, for now. After increasing the laptop’s memory pricing in July, Framework says it “secured a limited quantity of Micron 32GB and 64GB LPCAMM2 memory modules at lower cost,” and plans to share the savings:
> We are committed to passing on savings whenever we can and keeping computers as accessible as possible in the current environment, so we are rolling out price reductions across both already shipped and a subset of currently pending pre-orders. While these new costs remain above our original pre-order launch baseline, they are lower than the last cost update that drove our current pricing for new pre-orders.
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