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Times of India·4 min read·medium

Ford & Aramark probing Ford factory kiosks after employees lost jobs for 'stealing'

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Ford & Aramark probing Ford factory kiosks after employees lost jobs for 'stealing'
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Ford and Aramark are investigating self-service kiosks at Ford factories after employees were wrongly fired for theft due to technical glitches. The company is reviewing the system's reliability following reports of payment failures and software errors.

Why it matters

It highlights the risks of automating workplace services and the potential for algorithmic or system errors to negatively impact employee livelihoods.

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Ford Motors and food services provider Aramark are reviewing self-service kiosks at the automaker’s US factories. The investigation comes after several employees were fired over allegations that they stole snacks, including cookies and chips, from workplace food stores. The review follows claims from workers that they had paid for the items but were wrongly accused because of payment failures and possible software glitches in the kiosk system.Confirming the review, Ford spokesperson Dave Tovar told the Detroit Free Press that the company was aware that "some issues" had been reported with the kiosks and was working with Aramark to investigate them. The inquiry comes after at least three employees who were dismissed for alleged theft at Ford's Michigan Assembly Plant were reinstated following investigations that cleared them."We have invested significantly to upgrade our workplaces, including self-serve kiosks operated by Aramark to provide 24/7 convenience for our employees.

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