'Food was poor': AirAsia co-founder Tony Fernandes praises Singapore Airlines service, but not its inflight meal
AirAsia co-founder Tony Fernandes praised Singapore Airlines for its service and internet connectivity but criticized the quality of its inflight meals. The airline responded by emphasizing its commitment to customer feedback and continuous improvement.
Why it matters
Public criticism from a high-profile industry peer highlights the ongoing challenges airlines face in balancing premium service standards with catering consistency.
AirAsia's co-founder Tony Fernandes has praised Singapore Airlines (SIA) for its service while criticising its food.
In an Instagram post on Thursday (Oct 1), Fernandes shared photos of himself onboard a Singapore Airlines flight.
He said he took the SIA flight because he was unable to get an AirAsia flight.
"Service was great, internet amazing," wrote Fernandes in his post caption, before adding that the "food was poor".
His carousel post included a picture of his in-flight meal, which appeared to show some noodles in a red gravy with beef and vegetables.
Fernandes went on to praise AirAsia's in-flight catering service, Santan, calling it "far far better" and claiming the cabin crew agreed.
He concluded that it a was "great flight", but that AirAsia was "not far off".
AsiaOne has reached out to Fernandes for more information about his flight and experience.
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