Flight snag leaves father-son with costly US trip, court awards Rs 1.6 lakh
A consumer commission in Chandigarh has ordered IndiGo and Turkish Airlines to compensate a passenger after a codeshare flight disruption left him and his son stranded. The airline's failure to provide timely notice forced the passengers to purchase expensive last-minute tickets to reach a university orientation in the US.
Why it matters
This case underscores the legal accountability of airlines in codeshare agreements and the rights of consumers when travel plans are disrupted.
NEW DELHI: A district consumer commission in Chandigarh has ordered IndiGo Airlines and Turkish Airlines to jointly pay over Rs 1.6 lakh to a man after finding that he and his son were left stranded in Delhi because of a disruption in their codeshare flight, forcing them to buy expensive last-minute tickets to the US and miss the son's university orientation schedule.The commission held that the airlines were deficient in service as the sudden disruption, without prior intimation, caused the passengers financial loss and mental agony despite their having confirmed tickets.How did the flight dispute begin?The complainant, Mohit Bansal, and his son had booked tickets from New Delhi to Detroit via Istanbul on August 15, 2025, through Turkish Airlines, with the Delhi-Istanbul leg operated by IndiGo under a codeshare arrangement.According to the commission's order, when they reached Delhi airport, IndiGo staff issued boarding passes only up to Istanbul and informed…
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