Father wins Rs 22,500 after courier company fails to deliver baby’s diapers

NEW DELHI: A district consumer commission in Kerala has directed Xpressbees to pay Rs 15,000 compensation and Rs 7,500 towards litigation expenses after finding deficiency in service over the repeated failure to deliver a packet of diapers. The commission also ordered the courier company to take corrective measures to ensure delivery attempts are accurately recorded. The order was passed on August 21, 2026.Why did the consumer approach the commission?According to the commission order, the consumer ordered MamyPoko pants diapers worth Rs 1,429 from the FirstCry online platform on March 9, 2025, for his 1.5-year-old daughter. The product was dispatched the same day and reached the Xpressbees hub in Thiruvalla on March 10.The delivery was initially promised for March 12, but the product was not delivered. On March 14, the consumer received an “out for delivery” message naming a delivery agent.