Family cruise trip cancelled without notice; commission orders Rs 54K payout
A Kerala consumer commission has ordered a holiday company and cruise operator to compensate a family after their trip was cancelled without notice. The ruling mandates a full refund plus additional compensation for the family's travel expenses and litigation costs.
Why it matters
This case underscores the role of consumer protection laws in holding service providers accountable for breach of contract and poor customer service.
NEW DELHI: A district consumer commission in Kerala has held a holiday company and a cruise operator guilty of deficiency in service after a family reached Kochi for a booked cruise trip only to learn that it had been cancelled without prior notice.The District Consumer Disputes Redressal Commission, Kannur, directed Plumeria Holidays, its managing director Aneesh Susheel and Nefertiti Sea Cruise to jointly and severally refund Rs 29,500 with interest, pay Rs 15,000 as compensation and Rs 10,000 towards litigation costs, in its order dated October 9, 2026.Cruise trip cancellation disputeAccording to the commission order, the complainant, Jayakrishnan P, chief manager at the State Bank of India’s Thiruvananthapuram branch, had paid Rs 29,500 for a prepaid holiday plan offered by Plumeria Holidays.
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