Families move out of 'nightmare' new-build homes plagued by defects, damp and mould
Homeowners across the UK are reporting severe defects, damp, and mould in new-build properties, leading to significant financial and emotional distress. Complaints to the New Homes Ombudsman Service have tripled, highlighting systemic quality control issues in the construction industry.
Why it matters
The surge in complaints reflects a growing crisis in housing quality and consumer protection for new homeowners.
Image caption, An expert found 150 faults with Elissa and Johnnie's home
Elissa and Johnnie say their "forever home" - now wrapped in scaffolding and stripped back to bare breeze block - has become a nightmare.
The couple say they have been forced to move out of the four-bedroom property they bought 20 months ago.
An independent inspector, known as a "snagger", made a report identifying about 150 faults - including wonky walls, bowing windows and a poorly fitted kitchen.
Elissa, who has a long‑term health condition, says the stress has led to hospital visits. The couple are now in a rental home for the second time this year, while repairs are carried out.
Elissa is one of dozens of people from across the UK who have got in touch with BBC Your Voice about problems with new-build properties.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in