Facial laser session leaves woman with burns; consumer panel orders Rs 1.11 lakh payout
A Bengaluru consumer commission has ordered a beauty clinic to pay Rs 1.11 lakh in damages and refunds after a customer suffered second-degree facial burns during a laser hair removal procedure. The clinic was found liable for deficiency in service and unfair trade practices.
Why it matters
This highlights the growing legal accountability for cosmetic clinics in India regarding patient safety and service standards.
NEW DELHI: A Bengaluru district consumer commission has held a beauty clinic liable for deficiency in service and unfair trade practice after a woman suffered facial burns following a laser hair removal procedure. The commission directed the clinic to pay Rs 1.1 lakh in damages and litigation costs, besides refunding the procedure fee with interest.In its September 30, 2026, order, the III Additional Bengaluru Urban District Consumer Disputes Redressal Commission directed the clinic to refund Rs 1,100 with interest from the date of payment until realisation, pay Rs 1 lakh as damages for skin damage and mental agony, and Rs 10,000 towards litigation costs.
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