EPFO, officers' body contest claims about new IT system
The Employees' Provident Fund Organisation (EPFO) is facing criticism from its officers' association regarding the performance of its new centralized IT system. While the association reports significant claim backlogs and system strain, the EPFO maintains that the transition is proceeding with minimal disruption.
Why it matters
The efficiency of the EPFO's IT infrastructure directly impacts the financial security and claim processing speed for millions of Indian employees.
NEW DELHI: Weeks after the rollout of the new centralised IT enabled system (CITES) early July by Employees' Provident Fund Organisation (EPFO), which promised to enhance member convenience through faster automated claims settlements, field officials across the country have been "left to their own devices" to deal with the mounting claim pendencies as the new system faces strain, claimed the EPF Officers Association (EPFOA) in a letter to labour minister Mansukh Mandaviya.Contrary to expectations that the majority of…
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in