Encore AI raises $30M to build AI agents that learn from customer calls
Encore AI has raised $30 million in Series A funding to develop AI agents that analyze customer interactions to improve sales and support outcomes. The platform uses 'interaction mining' to identify successful playbooks from employee conversations.
Why it matters
The startup represents the growing trend of using generative AI to automate and optimize complex human-centric business processes like customer service.
Encore AI , a startup that studies companies’ customer interactions to train and deploy AI voice agents that can work alongside customer support and sales teams, or operate autonomously, has raised $30 million in a Series A round led by Team8.
Founded in 2022 as Insait IO by CEO Dvir Ginzburg, the company started out building recommendation software for financial advisers and relationship managers. Now rebranded as Encore AI, the startup has expanded that system into a platform that analyzes conversations between a company’s employees and customers to identify which approaches resulted in successful outcomes, and uses those findings to train its AI agents.
The result, according to Ginzburg, is an AI agent that leverages the strongest parts of the playbooks used by an organization’s employees.
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