E20 dispute: Maruti Suzuki to challenge order to replace car, cites fuel contamination
Maruti Suzuki is challenging a consumer court order that mandated the replacement of a customer's Grand Vitara SUV. The company argues the vehicle is E20-compatible and that the mechanical issues were caused by fuel contamination rather than manufacturing defects.
Why it matters
This case highlights the growing friction between automotive manufacturers and consumers regarding the reliability of vehicles adapted for new ethanol-blended fuel standards.
NEW DELHI: Maruti Suzuki India said on Thursday it will challenge a district consumer court order that directed the company to replace a customer's Grand Vitara Strong Hybrid with a new E20-compatible vehicle, calling the commission's order incomplete and disputing its findings."The car in this case was an E20 compatible car, fully equipped to handle E20 fuel and so disclosed in the owner's manual. There is evidence of contamination in the fuel collected from the customer's vehicle. Several other relevant facts have also not been reflected in the order," the company said in a statement."Maruti Suzuki will take necessary steps to challenge the impugned order before appropriate higher forum in accordance with law," the statement added.
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