E-commerce delivery agent assaulted in Karkhana, case booked
A delivery agent for the e-commerce platform Zepto was assaulted by a customer in Karkhana following a dispute over a delivery location. Both parties have filed complaints with the local police, and an investigation is currently underway.
Why it matters
The incident highlights the safety risks faced by gig economy workers and the challenges of managing customer-delivery interactions.
A 24-year-old Zepto delivery agent was allegedly assaulted by a customer following an argument over the delivery location in Karkhana on Saturday evening.
The delivery agent, Ashish, had gone to deliver an order around 7 p.m. when the customer, identified as Ajay Kumar, 35, allegedly asked him to come to a different location, saying he was not at home.
Ashish reportedly refused and asked the customer to contact him when he was available at the delivery address. This led to a verbal altercation between the two over the phone.
Police said Ashish subsequently went to the customer’s residence to complete the delivery, where another altercation broke out. The delivery agent was allegedly assaulted and suffered a minor bleeding injury to his head.
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